Frequently Asked Questions

At TheKoolStuffs, we accept all major payment methods to keep your shopping experience easy and secure. You can pay using debit/credit cards, UPI (like Google Pay, PhonePe, Paytm), net banking, or even opt for Cash on Delivery (COD) on most products. All transactions are protected by secure payment gateways, so you can shop stress-free.

Once you place an order, we typically dispatch it within 24–48 hours. Delivery usually takes around 7 to 10 business days, depending on your location in India. As soon as your order is shipped, we’ll send you a tracking link via email and SMS/WhatsApp, so you can stay updated every step of the way. You can also track your order anytime directly from our website.

Yes, we do offer Cash on Delivery, making your shopping experience even more convenient. Just place your order and pay when it arrives! However, for a few remote locations, prepaid orders are recommended to avoid any delivery delays.

As soon as your order is shipped from our side, you’ll receive a tracking link via email and SMS/WhatsApp. This link allows you to check the live status of your delivery anytime. We keep you updated at every step — from packing to dispatch to out-for-delivery. You can also visit the “Track My Order” page on our website, enter your order details, and get real-time tracking updates. Quick, simple, and transparent — just the way it should be!

We understand that sometimes you might need to return or exchange a product — and that’s okay! We have a 7-day return and exchange policy. Just make sure the item is unused, in original condition, and within the return window. You can start a return or exchange request easily through our Returns page or by contacting our customer support. Before buying a product, make sure to check whether a return or refund option is available.

Shopping at TheKoolStuffs is completely safe. We prioritize your privacy and security by using trusted payment systems and encrypting all your data. No personal information is ever shared — your trust means everything to us.